Abstract: A case study on the re-engineering of a small and medium sized
enterprise in Hong Kong are presented. The Kaplan's methodology
of core process Re-design is employed. The issues of
improvements in process flow, of the organization's structure,
of the departments' structure, of the departments' adapting to
process orientation, and dealing with human resistance are
addressed.
Key words: Business
process re-engineering (BPR) Process orientation Small and medium
sized enterprise (SME)
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