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Tang Hongtao
Tang Renzhong
Institute of Manufacturing Engineering,
Zhejiang University,
Hangzhou 310027, China |
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PERFORMANCE-DRIVEN BUSINESS PROCESS MANAGEMENT METHODOLOGY FOR
SMALL AND MEDIUM SIZED-ENTERPRISES*
Abstract: Based on the analysis of the
common limitations of business process management (BPM) methodologies and the requirements of small and medium sized-enterprises (SMEs), the importance of a “performance construct” of BPM methodologies is identified, a six-phase performance-driven BPM methodology for the production and operation processes of Chinese SMEs is developed. A case study on the process management of a medium-sized enterprise shows a successful example of running the methodology.
Key words:
Business process management Process management methodology Process performance Performance-driven Small and medium sized-enterprises
press machine
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