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WANG Ting
College of
Mechanical Engineering,
Chongqing University,
Chongqing 400030, China
College of Mechanical Engineering,
Guizhou University,
Guiyang 550003, China
YI Shuping
YANG Yuanzhao
College of
Mechanical Engineering,
Chongqing University,
Chongqing 400030, China
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PERFORMANCE EVALUATION
METHOD FOR
BUSINESS PROCESS
OF MACHINERY MANUFACTURER
BASED ON DEA/AHP HYBRID
MODEL*
Abstract: A set of indices for
performance evaluation for business processes with multiple
inputs and multiple outputs is proposed, which are found in
machinery manufacturers. Based on the traditional methods of
data envelopment analysis (DEA) and analytical hierarchical
process (AHP), a hybrid model called DEA/AHP model is proposed
to deal with the evaluation of business process performance.
With the proposed method, the DEA is firstly used to develop a
pairwise comparison matrix, and then the AHP is applied to
evaluate the performance of business process using the pairwise
comparison matrix. The significant advantage of this hybrid
model is the use of objective data instead of subjective human
judgment for performance evaluation. In the case study, a
project of business process reengineering (BPR) with a hydraulic
machinery manufacturer is used to demonstrate the effectiveness
of the DEA/AHP model.
Key words:
Business process Data envelopment
analysis (DEA)
Analytical hierarchical process (AHP) Hybrid model Performance
evaluation |